Contact Us

We answer order and payment questions during business hours.

Customer Support

Fastest way to reach us.

Email

Best for anything needing attachments.

Business hours: Monday – Friday, 09:00 – 17:00 WIB. Messages received outside these hours are answered on the next business day. Every complaint is recorded in our customer support system for tracking and resolution.

Registered Office

PT Gumelarix Innovation Technology

Jl. Perumnas Jl. Melon Mundusaren No.236, Nologaten, Caturtunggal, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281

NIB: 0204260080831

View on Google Maps

This is our registered business address for correspondence. It is not a ticket counter. Rawooh Platform sells e-tickets online only.

Reporting a Payment Problem

To help us investigate quickly, please include:

Full name
Registered email address
Phone number
Order / invoice number
Transaction date and time
Payment amount and method
Screenshot of payment receipt (if available)
Description of the issue

Response Time Targets

Complaint Type	Target Resolution
Payment status inquiry	Within 1 business day
Successful payment not reflected	Within 1 business day
Pending payment investigation	Up to 3 business days
Duplicate payment	Up to 5 business days
Refund processing	According to payment gateway settlement policy

The full procedure, including how cases are escalated to the payment gateway, is set out in section 8 of our Terms & Conditions .

Other Enquiries

Refunds and cancellations: Refund & Cancellation Policy
Personal data requests: Privacy Policy
Questions about a specific event (schedule, venue, content) are handled by the organizer running that Store. Contact us and we will put you in touch.