Refund & Cancellation Policy

1. Scope

This policy applies to all Orders placed on Rawooh Platform, operated by PT Gumelarix Innovation Technology. It forms part of our Terms & Conditions . All amounts are handled in Indonesian Rupiah (IDR).

2. General Rule

Except as set out in this policy or as required by applicable law, Tickets are non-refundable, non-cancellable and non-exchangeable once payment has been confirmed. This includes change of mind, inability to attend, arriving late, and buying the wrong session or ticket type.

3. Cancelling Before Payment

An unpaid Order carries no obligation. If you close the payment page without paying, or let the QRIS code or Virtual Account expire, the Order simply lapses and nothing is charged. No cancellation request is needed and no fee applies.

4. When We Do Refund

A refund will be issued in the following cases:

• Duplicate payment. You were charged more than once for the same Order. The duplicate amount is refunded in full.
• Payment taken but ticket not fulfilled. Your payment succeeded but the Ticket could not be issued, for example the session sold out concurrently. The full amount is refunded.
• Event cancelled by the organizer. Where the Store cancels the session outright, the ticket price is refunded.
• Where required by applicable law or by the payment gateway's settlement policy.

Where an organizer reschedules rather than cancels a session, your Ticket normally remains valid for the new date. If you cannot attend the new date, contact us and we will raise it with the organizer.

5. How to Request a Refund

Contact us by email at rawooh@gumelarix.com or on WhatsApp at 0858-5222-2844 (Monday – Friday, 09:00 – 17:00 WIB), and include:

• Full name
• Registered email address
• Phone number
• Order / invoice number
• Transaction date and time
• Payment amount and method
• Screenshot of payment receipt (if available)
• Description of the issue

Please raise refund requests as soon as you notice the problem. Your complaint is logged with a reference number and you will receive updates at each stage.

6. Processing Time

Once a refund is approved, the funds are released according to the payment gateway's settlement timeline. How long the money then takes to appear depends on your bank or e-wallet provider and is outside our control.

7. Where the Money Goes

Refunds are returned to the original payment method and the original payer wherever the payment channel supports it. Where it does not, for example some QRIS payments, we will ask you for bank account details in the buyer's name so the refund can be transferred. We never issue refunds in cash, and we will never ask for your PIN, OTP, CVV or online banking password. Refunds are made in Indonesian Rupiah (IDR) for the full amount you were charged. We do not deduct a payment channel or processing fee from your refund.

8. Non-Refundable Situations

• Change of mind, or being unable to attend a session you booked.
• Buying the wrong session, date or ticket type where the Ticket has already been issued.
• Failing to attend, or arriving after admission has closed.
• Being refused admission because the ticket holder details you provided do not match the person attending.
• Tickets obtained through unauthorised resale.

Errors in the information you provide at checkout are your responsibility to correct promptly by contacting us before the session takes place.

9. Contact

PT Gumelarix Innovation Technology
Jl. Perumnas Jl. Melon Mundusaren No.236, Nologaten, Caturtunggal, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281
Email: rawooh@gumelarix.com
WhatsApp: 0858-5222-2844